Refunds and replacements
Delivered codes can’t be returned. If a code doesn’t work, we investigate and refund or replace it.
Why delivered codes can’t be returned
A code works like cash: once it has been shown, anyone who has it can redeem it, and we can’t take it back. Check the card’s region against your account before you buy.
If a code doesn’t work
Contact us within 14 days of delivery. We check the code with our supplier, then refund your payment or send you a new code.
What to send us
Your Order ID, the error message you see when you redeem the code (a screenshot helps), and the platform and account region you used.
How refunds are paid
We refund the card you paid with. Your bank decides when the money appears, usually within a few working days.