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Demo environment: payments are simulated with test cards and codes are not real.

Kulla
Prices in euros
Contact support: agon@gjirafa.com
Kulla

Help center

Answers about account regions, payments, codes and refunds, plus step-by-step redeem guides.

  • Account region

    Which card works with your account, and how to check your account’s region.

  • Payments

    Accepted cards, when we charge you and what to do if a payment is declined.

  • Orders and codes

    Where to find your code, how long delivery takes and how guest orders work.

  • Refunds

    What we refund, what we replace and how to report a code that doesn’t work.

  • Contact

    Email support with your Order ID. We reply within one working day.

  • FAQ

    Short answers to the questions players ask most.

Questions before you buy

All questions
Which card works with my account?

The card for your account’s region. Gift cards work by account region, not by the country you live in. Each product page names the accounts the card works with.

How fast do I get my code?

Most codes appear on screen within seconds of payment, and we email them too. Some take a few minutes.

How can I pay?

By Visa or Mastercard, in euros. Your bank might ask you to confirm the payment with 3-D Secure.

What if my code doesn’t work?

Check that your account’s region matches the card and that you entered the code exactly. If it still fails, contact us within 14 days with your Order ID and the error message. We refund or replace codes that don’t work.