Frequently asked questions
Short answers to the questions players ask most. Can’t find yours? Contact us.
Buying and account regions
Which card works with my account?
The card for your account’s region. Gift cards work by account region, not by the country you live in. Each product page names the accounts the card works with.
I live in Kosovo. Which region should I choose?
The region your platform account is registered in. Some platforms don’t offer Kosovo as an account region, so many accounts here are registered in another country, for example Germany.
Do I need an account?
No. You can buy as a guest with your email address. Create an account later and claim the order with its Order ID to keep everything in one place.
Can I buy several codes at once?
Each order holds one code. To buy more, place another order.
Payment
How can I pay?
By Visa or Mastercard, in euros. Your bank might ask you to confirm the payment with 3-D Secure.
When is my card charged?
Your bank reserves the amount when you order, and we charge it only when your code is ready. If we can’t deliver, we cancel the reservation and you pay nothing.
Are there extra fees?
No. The price on the product page is the price you pay, with no payment or service fee.
Codes, delivery and refunds
How fast do I get my code?
Most codes appear on screen within seconds of payment, and we email them too. Some take a few minutes.
What if my code doesn’t work?
Check that your account’s region matches the card and that you entered the code exactly. If it still fails, contact us within 14 days with your Order ID and the error message. We refund or replace codes that don’t work.
Where do I find my code later?
In the email we send after payment. If you’re signed in, it’s also under Account › Orders.
I didn’t get the email. What now?
Check your spam or promotions folder. If the email still isn’t there, contact us with your Order ID and the email address you used.
Can I return a code I don’t need?
No. Delivered codes can’t be returned, because anyone who has seen a code can redeem it. Check the region and value before you pay.
How do I keep my code safe?
Treat it like cash: don’t share it or post it. We never ask for your code or your platform password.