Refund policy
Draft for legal review
This policy explains how Kulla (demo) handles refunds and replacements for digital codes.
1. In short
Delivered codes can’t be returned. A code that doesn’t work is refunded or replaced. An order we can’t deliver is never charged.
2. Delivered codes
Digital codes are delivered instantly and cannot be returned once delivered, because anyone who has seen a code can redeem it.
3. Right of withdrawal
When you order, you ask us to deliver the code immediately. The right of withdrawal for digital content therefore ends once the code has been delivered.
4. Codes that don’t work
If a code does not work, contact support within 14 days and we will investigate with the supplier and refund or replace it.
5. What to send support
Include your Order ID, the error message you see when you redeem the code, and the platform and account region you used.
6. How we resolve it
We check the code with our supplier and answer by email. If the code is faulty, we refund your payment or send you a new code.
7. Orders we can’t deliver
If we can’t deliver a code, we don’t charge your card: we cancel the amount your bank reserved when you ordered.
8. How refunds are paid
We refund the card you paid with. Your bank decides when the money appears, usually within a few working days.
Questions? Email agon@gjirafa.com.